JOIA Paraiso by Iberostar - Adults OnlyInclusive Resort - Puerto Morelos
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JOIA Paraiso by Iberostar - Adults OnlyInclusive Resort
Carretera Chetumal - Puerto Juarez km. 309 Playa Paraiso 77710 Puerto Morelos Mexico
No. of rooms
22
WiFi
Pool
Spa/wellness
Parking
Meals
We speak
ES FR
9.4/10
Children stay
is not possible
No. of rooms
22
WiFi
Pool
Spa/wellness
Parking
Meals
We speak
ES FR
9.4/10
is not possible
The JOIA Paraíso by Iberostar isin Playa del Carmen and has water sports facilities and a tennis court. A hot tub and a car rental service are available for guests. The property features a sauna and free WiFi.
At the resort, the rooms are fitted with a desk, a flat-screen TV and a private bathroom. The JOIA Paraíso by Iberostar offers some units with sea views, and each room comes with a coffee machine.
A continental or buffet breakfast is available each morning at the property. Guests can enjoy a meal at the in-house restaurant, which serves Mexican cuisine.
The accommodation offers a fitness centre. You can play table tennis at The JOIA Paraíso by Iberostar.
When guests need guidance onto visit, the reception will be happy to provide advice.
Effective April 1, 2026, presenting a CURP will be mandatory at check-in forguests of Mexican nationality.
Cancún is 50 km from the resort, while Playa del Carmen is 23 km away. The nearest airport is Cancún International Airport, 39 km from The JOIA Paraíso by Iberostar.
The hotel day starts from hour 15:00 and ends at 12:00.
El cargo de la reserva aparecerá en el extracto de la tarjeta de crédito a nombre de: Hotelera Playa Paraíso, S.A. de C.V. Para más información sobre el cargo de esta reserva, es necesario ponerse en contacto con el hotel. El nombre del titular de la tarjeta de crédito utilizada para abonar el pago deberá coincidir con el nombre de uno de los huéspedes que figuren en la reserva. Al hacer el registro de entrada, se debe presentar la misma tarjeta de crédito y un documento de identidad oficial. No se aceptan pagos en el hotel. Las reservas que no hayan sido abonadas se cancelarán antes de la llegada. En caso de solicitar factura, será emitida por Hotelera Playa Paraíso, S.A. de C.V., con sede en México.
Se debe abonar un suplemento medioambiental de 32.57 mxn por noche y por habitación al hacer el registro de entrada.
La tipología de cama seleccionada está sujeta a disponibilidad en el hotel. El establecimiento no acepta reservas de 10 habitaciones o más. Todas las reservas de 10 o más habitaciones se considerarán como grupo y están sujetas a los términos y condiciones de grupos.
Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada al hotel. Todas las peticiones especiales están sujetas a disponibilidad y pueden suponer costes adicionales. Es imprescindible que el titular principal de la reserva tenga 18 años o más en el momento del registro de entrada al hotel.
Se requiere informar de la hora prevista de llegada al hotel con antelación, utilizando el apartado de peticiones especiales al hacer la reserva o contactando directamente con el hotel. Los datos de contacto aparecen en la confirmación de la reserva.
Política de niños: No aplica, es un hotel solo adultos.
License number: 008-007-002959/2025
Outdoor furniture
Billiards
Cashless payment available
Room service
Indoor pool (seasonal)additional charge
Water sport facilities on site
Physical distancing rules followed
Shared stationery such as printed menus, magazines, pens, and paper removed
Breakfast takeaway containers
Heated pool
Spa lounge/relaxation area
Business centre
WiFi
Snack bar
Fitness
Free WiFi
Spa/wellness packages
Darts
Currency exchange
Garden
Food can be delivered to guest accommodation
Parking
Bar
First aid kit available
WiFi available in all areas
24-hour front desk
Minimarket on site
Delivered food is securely covered
Free parking
Evening entertainment
Spa and wellness centreadditional charge
Manicure
Entertainment staff
Use of cleaning chemicals that are effective against Coronavirus
Daily housekeeping
Guest accommodation sealed after cleaning
Barber/beauty shop
Internet services
Indoor pool
Linens, towels and laundry washed in accordance with local authority guidelines
Themed dinner nightsadditional charge
Beach
Tennis equipment
Coffee house on site
Indoor pool (all year)
All plates, cutlery, glasses and other tableware have been sanitized
Mobile app for room service
Outdoor pool
Non-smoking rooms
Hand sanitizer in guest accommodation and key areas
Beachfront
Fruits
Meeting/banquet facilities
Guests have the option to cancel any cleaning services for their accommodation during their stay
Tennis court
Access to health care professionals
ATM/cash machine on site
Screens or physical barriers placed between staff and guests in appropriate areas
Parking on site
Massageadditional charge
Contactless check-in/check-out
Lift
Golf course (within 3 km)additional charge
Salt-water pool
Divingadditional charge
Smoke alarms
Sauna
Pedicure
Beauty services
Fitness centre
Breakfast in the room
Sun umbrellas
Swimming pool
Steam room
Body treatments
Physical distancing in dining areas
Hot tub/Jacuzzi
Spa facilities
Non-smoking throughout
Yoga classes
Air conditioning
Nightclub/DJ
Guest accommodation is disinfected between stays
Pool bar
Terrace
Private check-in/check-out
Shared lounge/TV area
Staff follow all safety protocols as directed by local authorities
Outdoor pool (all year)
Ironing service
Table tennis
Concierge service
Adults only
Car hire
Wine/champagne
Restaurant
Key card access
Last Room Available. This double room has a balcony, spa bath and tilemarble floor. Featuring grand Star Service: Personalized check-in and check-out. Packing and unpacking of luggage. Sparkling wine. Breakfast in bed. Nightly ironing service. In-house resort transportation. ;
Romance Villa with Private Pool & Butler Service. This triple room features a balcony, teacoffee maker and bathrobe. Featuring grand Star Service: Personalized check-in and check-out. Packing and unpacking of luggage. Sparkling wine. Breakfast in bed. Nightly ironing service. In-house resort transportation. ;
Romance Villa with Private Pool & Butler Service Single Use. This triple room has a balcony, teacoffee maker and bathrobe. Featuring grand Star Service: Personalized check-in and check-out. Packing and unpacking of luggage. Sparkling wine. Breakfast in bed. Nightly ironing service. In-house resort transportation. ;
Last Room Available Single Use. This single room provides a spa bath. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed. ;
Suite. Guests will have a special experience as this suite provides a hot tub and a spa bath. The spacious suite offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds. ;
Suite Single Use. Guests will have a special experience as this single room provides a hot tub and a spa bath. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed. ;
Upper Floor Suite. This suites standout features are the hot tub and spa bath. The spacious suite offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 2 beds. ;
Upper Floor Suite Single Use. The hot tub and spa bath are the special features of this single room. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit has 1 bed. ;
Pool View Suite. This suites standout features are the hot tub and spa bath. The spacious suite offers air conditioning, a minibar, a terrace with pool views as well as a private bathroom boasting a shower. The unit has 2 beds. ;
Pool View Suite Single Use. This single rooms special features are the hot tub and the spa bath. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with pool views. The unit offers 1 bed. ;
Pool Access Suite. The hot tub and spa bath are the standout features of this suite. The spacious suite offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds. ;
Pool Access Suite Single Use. The hot tub and spa bath are the standout features of this single room. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit has 1 bed. ;
Ocean Front Butler Suite. The hot tub and spa bath are the standout features of this suite. The spacious suite features air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds. ;
Ocean Front Butler Suite Single Use. This single rooms standout features are the hot tub and spa bath. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit offers 1 bed. ;
Panoramic Ocean Front Butler Suite. Guests will have a special experience as this suite offers a hot tub and a spa bath. The spacious suite provides air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds. ;
Panoramic Ocean Front Butler Suite Single Use. This single room boasts a hot tub and a spa bath. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit offers 1 bed. ;
Ocean Front Butler Suite Beach Access. This suites standout features are the hot tub and spa bath. The spacious suite offers air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds. ;
Ocean Front Butler Suite Beach Access Single Use. This single rooms standout features are the hot tub and spa bath. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit has 1 bed. ;
Ocean Front Butler Corner Suite. This suites special feature is the hot tub. The spacious suite provides air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds. ;
Ocean Front Butler Corner Suite Single Use. The hot tub and spa bath are the special features of this single room. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit has 1 bed. ;
Promo Suite. This suites special features are the hot tub and the spa bath. The spacious suite provides air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds. ;
Promo Suite Single Use. This single rooms standout features are the hot tub and spa bath. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit has 1 bed.
